Refund policy

At Pet Shop in Dragon Mart, customer satisfaction comes first. If you are not fully satisfied with your purchase, we are here to help. Our refund policy ensures that you can shop with confidence and peace of mind.

If you receive a damaged, defective, or incorrect item, please contact us within a specified period (usually 3–7 days) with proof such as photos or videos. We will review your request and arrange a replacement or refund based on the product condition. For unused and unopened items, we may accept returns depending on our return eligibility guidelines. Large items like cages, aquariums, or litter boxes must be returned in their original packaging for safety and quality reasons.

Refunds are processed once the product is inspected and approved by our team. Depending on the payment method, the refund may take a few business days to reflect in your account. Please note that certain items such as food, perishable products, and hygiene-related accessories may not be eligible for return due to safety reasons. We aim to handle every case fairly and transparently, ensuring a smooth experience for all customers.